Refund Policy

Refund/Return Policy

Credex Foodstuff Market (also known as CF Market)

Effective Date: April 29, 2024

1. Overview:
At CF Market, we strive to provide high-quality foodstuffs and exceptional customer service. However, we understand that there may be instances where you need to return or exchange a product. This Return Policy outlines the guidelines and procedures for returning items purchased from our website.

2. Eligibility:
To be eligible for a refund/return, the following conditions must be met:
– The item must be purchased directly from our website or mobile app.
– The item must be unopened, unused, and in its original packaging.
– The return request must be initiated within 24 hours of receiving the product.

3. Non-Eligible Items:
The following items are not eligible for return:
– Perishable food items that have been opened or consumed.
– Products that have been customized or personalized.
– Items that are damaged or expired due to improper storage or handling after delivery.

4. Return Process:
To initiate a return, please follow these steps:
a. Contact Customer Service: Reach out to our customer service team at (Cfmarket78@gmail.com/+2348147219863) to request a return authorization.
b. Provide Details: Provide your order number, the reason for the return, and any relevant details about the product.
c. Receive Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return the item.
d. Package the Item: Securely package the item in its original packaging, along with the RAN provided.
e. Ship the Item: Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs.
f. Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If approved, we will process the refund or exchange accordingly.

5. Refund and Exchange:
– Refunds: If the return is approved, we will issue a refund to the original payment method used for the purchase where refund is necessary. Please allow 3 business days for the refund to appear in your account.
– Exchanges: If you prefer to exchange the item for a different product, please indicate your preference when initiating the return. We will do our best to accommodate your request, subject to product availability.

6. Restocking Fee:
A restocking fee may apply to certain returns, particularly for large or bulky items. The restocking fee will be deducted from your refund amount.

7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

8. Contact Us:
If you have any questions or concerns about our Return Policy, please contact our customer service team at (Cfmarket78@gmail.com/+2348147219863).

Thank you for shopping at CF Market. We appreciate your business and strive to ensure your satisfaction with every purchase.